Sunday, October 13, 2013
Monitoring Social Interactions
Chapter 8 of "The Social Organization" reminds me of the discussion we carried in class on Thursday about the cons of having a Facebook page where we would have to deal with the customer's comments and complaints. It's important for every business to have a social media connection of some type because we live in a technological era. Similar to anything someone does, there will always be something for people to say whether negative or positive. When it comes to the customers comments it's all in the way you handle it that you'll end up benefiting from it. If you deal with a complaint properly you might end up with proper feed back that'll allow you to improve your business and learn from era in the customers eyes.
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I agree with what youi said. You can't stop people from saying bad things on your Facebook page but you can make a good name for yourself and hope they don't see bad things in exchange. Either way, your better off addressing problems on your page than letting bad publicity get out in a newspaper or something.
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